Abstract

Restorative justice services have expanded in England and Wales since the Victim’s Code 2015. Yet evidence from the Crime Survey for England and Wales shows that in 2016-2017 only 4.1 per cent of victims recall being offered such a service. This article presents the evidence from an action research project set in three police forces in England and Wales, which sought to develop the delivery of restorative justice interventions with victims of adult and youth crime. We depict the complexity intrinsic to making an offer of restorative justice and the difficulties forces experienced in practice, given the cultural, practical and administrative challenges encountered during the course of three distinct pilot projects. Points of good practice, such as institutional buy-in, uncomplicated referral processes and adopting a victim-focused mindset are highlighted. Finally, we draw the results from the different projects together to suggest a seven-point set of requirements that need to be in place for the offer of restorative practice to become an effective and familiar process in policing.